Refund Policy

You can request a full refund within 14 days of your purchase if the plugin does not work as described on this website and we cannot resolve the issue with you.

Please open a support request from your member area first. Most issues are configuration-related and are fixed quickly. If we cannot fix it, the refund is granted.

Requests made more than 14 days after purchase.

Purchases where the licence was used in breach of our Terms & Conditions.

Issues caused by third parties outside the plugin: a payment processor closing your account, a hosting failure, or an incompatible theme or plugin we were not given the chance to test.

Change of mind after the plugin has been used in production for an extended period.

Email support@cloakx.cc from the address used at purchase, include your order reference and a short description of the problem. We reply to every request.

Approved refunds are returned to the original payment method. Depending on your bank, funds usually appear within 5 to 10 business days.

Once a refund is issued the related licence key is deactivated and the plugin must be removed from your sites.