Payment Policy
Last updated August 2026
This page explains how payments for CloakX licences are taken, invoiced and delivered.
1. Pricing and currency
All prices shown on this site are in US dollars and are one-time payments for the plan selected: Single Site, Business or Agency.
Applicable taxes are calculated at checkout based on your billing country and shown before you confirm.
2. Payment methods
Payments are taken through our payment processor, which accepts major credit and debit cards and the additional methods displayed at checkout.
We never see or store your full card details. The processor is responsible for card data handling and fraud screening.
3. Order confirmation and delivery
Once payment is confirmed, your licence key and plugin download appear in your member area under Licences and Downloads, and a confirmation is sent to the email used at checkout.
If a payment succeeds but nothing appears in your member area, contact support and we will link the purchase to your account manually.
4. Invoices
An invoice is generated for every purchase and is available in the Invoices tab of your member area. Tell us your company name and VAT number if you need them on the document.
5. Failed and disputed payments
If a payment is declined, no licence is issued and you can retry with another method.
If a chargeback is opened, the related licence is suspended until the dispute is resolved. Please contact us before opening a dispute; a refund is usually faster.
6. Renewals
Licences are one-time purchases and are not billed automatically. Renewing updates and support is optional and always initiated by you.
Questions about this page? Contact us at support@cloakx.cc.